Your home, handled with care.
© 2025 Haus Solutions. All rights reserved.
Effective Date: November 1, 2025 | Last Updated: February 25, 2026
1. Privacy Policy 2. Terms of Use 3. Subscription and Refund Policy 4. Limitation of Liability and Disclaimers 5. Dispute Resolution 6. Cookie Notice 7. General Provisions 8. Contact Information
We collect the following categories of information to provide and improve our services: Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when creating an account or subscribing to our services. Billing and Payment Information: Payment method details processed securely through Stripe. Haus Solutions does not directly store your full credit card numbers. Home and Property Information: Property address, home size, age of home, appliance details, maintenance history, and other property-specific information necessary to deliver our home care services. Technical and Usage Data: IP address, browser type, device information, pages visited, and interaction data collected automatically when you use our website. Communications: Records of your communications with us, including emails, phone calls, and service requests.
We use the information we collect to fulfill and manage your home care subscription services, process payments and manage billing through Stripe, schedule and coordinate home visits and maintenance services, create and maintain your Haus Health Report, coordinate with licensed contractors and service providers on your behalf, improve our services and develop new features, communicate with you about your account and services, and comply with legal obligations and protect our rights.
We do not sell your personal information. We may share your information with the following parties: Service Providers and Contractors: We share relevant property and contact information with licensed, insured contractors and service providers who perform maintenance and repair work coordinated through our services. Payment Processors: Billing and payment information is processed by Stripe in accordance with their privacy policy. Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, safety, or property. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control.
We retain your personal information for as long as your account is active and for up to three (3) years following account termination to comply with legal obligations, resolve disputes, and enforce our agreements. Home inspection reports and Haus Health Reports may be retained for longer periods to maintain service continuity.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include SSL/TLS encryption for data transmission, secure payment processing through Stripe, and restricted access to personal information on a need-to-know basis. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
You have the right to access your personal information and request a copy of the data we hold about you, correct inaccurate or incomplete personal information, request deletion of your personal information (subject to legal retention requirements), and opt out of marketing communications at any time. To exercise any of these rights, please contact us at office@haussolutions.com or call (213) 444-2027. We will respond to your request within thirty (30) days.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Although Haus Solutions may not currently meet the CCPA applicability thresholds, we voluntarily extend the following rights to all California residents: the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To submit a California privacy request, email office@haussolutions.com with the subject line "California Privacy Request."
You have the right to access your personal information and request a copy of the data we hold about you, correct inaccurate or incomplete personal information, request deletion of your personal information (subject to legal retention requirements), and opt out of marketing communications at any time. To exercise any of these rights, please contact us at office@haussolutions.com or call (213) 444-2027. We will respond to your request within thirty (30) days.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Although Haus Solutions may not currently meet the CCPA applicability thresholds, we voluntarily extend the following rights to all California residents: the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To submit a California privacy request, email office@haussolutions.com with the subject line "California Privacy Request."
Our website may contain links to third-party websites or services that are not operated by Haus Solutions. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our website does not currently respond to "Do Not Track" signals from web browsers. However, you can manage your cookie preferences and tracking settings through your browser. For more information, please see our Cookie Notice in Section 6.
By accessing our website or subscribing to Haus Solutions services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
You must be at least 18 years of age, a legal resident of the United States, and either a property owner or an authorized occupant of the property for which you are subscribing to services.
You are responsible for maintaining the accuracy of your account information, keeping your login credentials confidential, and notifying us immediately of any unauthorized use of your account.
Haus Solutions provides membership-based home care coordination services. Depending on your subscription tier, services may include scheduled home inspections and walkthroughs, maintenance coordination and vendor management, handyman hours for minor repairs and tasks, appliance and system assessments, and a dedicated home care manager. Haus Solutions coordinates home maintenance services but does not directly perform licensed trade work. Licensed, insured contractors and service providers are engaged independently to perform specialized work as needed.
You agree to provide safe and reasonable access to your property for scheduled service visits, secure pets and remove obstacles that may impede service delivery, and disclose known hazards including but not limited to mold, asbestos, structural damage, and pest infestations. Haus Solutions reserves the right to suspend or terminate a service visit if conditions are deemed unsafe, without liability. You will not be charged for incomplete visits resulting from undisclosed hazards.
Haus Solutions is not an emergency service. In case of emergency, call 911. We do not guarantee specific outcomes, property value increases, or prevention of all maintenance issues. Our services are advisory and coordinating in nature. Recommendations provided in the Haus Health Report are professional opinions and should be evaluated by the homeowner before action is taken.
All content on the Haus Solutions website, including text, graphics, logos, images, and software, is the property of Haus Solutions and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without our prior written consent.
You agree not to use our services for any unlawful purpose, misrepresent your identity or property ownership, interfere with or disrupt the operation of our website or services, attempt to gain unauthorized access to our systems, or harass, threaten, or abuse our personnel or contractors.
Haus Solutions reserves the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any modifications constitutes acceptance of the revised terms.
Haus Solutions offers recurring monthly subscription plans at various service tiers. By subscribing, you authorize us to charge your selected payment method on a recurring basis until you cancel. Plan details, features, and pricing are subject to change with thirty (30) days' written notice to existing subscribers.
Subscription fees are billed monthly in advance and processed through Stripe. You are responsible for keeping your payment method current. If a payment fails, we will attempt to process the charge up to three (3) times over a seven (7) day period. If payment cannot be collected, your subscription may be suspended until the outstanding balance is resolved.
You may cancel your subscription at any time by contacting us at office@haussolutions.com or calling (213) 444-2027. Cancellation will take effect at the end of your current billing period. You will continue to have access to your subscription benefits through the remainder of your paid period.
Subscription fees are generally non-refundable. No refunds will be issued for unused portions of a subscription period after cancellation. Haus Solutions may, at its sole discretion, issue refunds in the following circumstances: a scheduled service visit was not completed due to a failure by Haus Solutions or its contractors, a billing error or overcharge occurred, or a service quality issue is reported within three (3) business days of the service visit.
One-time or add-on services require at least twenty-four (24) hours' cancellation notice. Cancellations made with less than 24 hours' notice may be subject to a $50 cancellation fee. No-shows will be billed the full cost of the scheduled service. Work performed will be billed at the agreed-upon rate and is due upon completion.
Haus Solutions reserves the right to adjust pricing for its subscription plans. Existing subscribers will receive at least thirty (30) days' written notice before any price change takes effect. If you do not agree with a price change, you may cancel your subscription before the start of the next billing cycle.
To the maximum extent permitted by law, Haus Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total aggregate liability for any claims arising under these terms shall not exceed the total amount you paid to Haus Solutions during the six (6) months immediately preceding the event giving rise to the claim.
Our services and website are provided on an "as is" and "as available" basis. Haus Solutions makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
Haus Solutions is not responsible for the quality, timeliness, or outcome of work performed by third-party contractors beyond our role in coordinating and facilitating such services. All contractors engaged through our services are required to maintain appropriate licenses, insurance, and bonding as required by California law. If you have concerns about contractor work, please notify us immediately.
You agree to indemnify, defend, and hold harmless Haus Solutions, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of our services, your violation of these terms, your violation of any third-party rights, or any inaccurate or incomplete information you provide, including failure to disclose known property hazards.
Haus Solutions shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions or orders, utility failures, labor disputes, or supply chain disruptions.
These terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Before initiating any formal dispute resolution process, you agree to contact us at office@haussolutions.com and allow thirty (30) days for good-faith efforts to resolve the dispute informally.
Any legal action arising out of or related to these terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California. You consent to the personal jurisdiction of such courts.
All disputes shall be resolved on an individual basis. You waive any right to participate in a class action lawsuit, class-wide arbitration, or any other representative action against Haus Solutions.
Cookies are small text files stored on your device when you visit our website. They help our website recognize your device and remember information about your visit.
Essential Cookies: Required for basic website functionality, including session management, security features, and site navigation. Analytics Cookies: We use Google Analytics to collect anonymized data about how visitors use our site. This helps us understand site performance and improve the user experience. Functional Cookies: These cookies remember your preferences and choices to provide a more personalized experience.
You can manage and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.
Our website may contain links to third-party websites (such as Stripe for payment processing) that may set their own cookies. These third-party cookies are governed by the respective privacy policies of those services. Haus Solutions is not responsible for the cookie practices of third-party websites.
Entire Agreement: These terms, together with your service agreement and plan documentation, constitute the entire agreement between you and Haus Solutions. Severability: If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Waiver: The failure of Haus Solutions to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Assignment: You may not assign or transfer your rights under these terms without our prior written consent. Haus Solutions may assign its rights and obligations without restriction.
If you have any questions about these policies or need to exercise your rights, please contact us: Haus Solutions Los Angeles, California Email: office@haussolutions.com Phone: (213) 444-2027 Website: www.haussolutions.com
This document is provided for informational purposes and does not constitute legal advice. Haus Solutions recommends consulting with a licensed attorney to ensure these policies fully comply with all applicable federal, state, and local laws.